Terms of membership

Seller

The membership is sold by the business below. Email us about cancelling, withdrawing or anything that is wrong.

Seller

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Organisation number

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Address

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Email

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The membership

A membership gives one Discord account access to Fenrir's private Discord server while it is paid, with the alerts, tools and community described on this site.

Stores, alert types and tools can be added, changed or removed, for example when a store changes its website.

How you join

Pick a plan, log in with Discord and pay through Stripe. You are added to the server once the payment has gone through.

Price and payment

The membership costs 400 kr a month or 4 200 kr a year, unless you were offered another price when you joined. Prices include 25 % VAT (moms).

You pay in advance by card through Stripe. The membership renews automatically for a new month or year until you cancel.

If we change the price, we tell you at least 30 days before it applies to your next period. You can cancel before then.

Cancelling

Cancel at any time through Manage membership at the bottom of every page, or by emailing us. You keep access until the end of the period you have paid for, then you are removed from the server. Apart from the right of withdrawal below, paid periods are not refunded.

Right of withdrawal (14 days)

Under the Swedish Distance Contracts Act (lagen (2005:59) om distansavtal och avtal utanför affärslokaler) you may withdraw from the purchase within 14 days of the day you first became a member, without giving a reason.

You get access straight after paying, which means you ask us to start the service during the withdrawal period. If you withdraw, you pay for the days you had access, and we refund the rest to the card you paid with within 14 days of receiving your notice.

To withdraw, email us that you want to withdraw from the membership and include your Discord username. You may use Konsumentverket's standard withdrawal form, but you do not have to.

If a payment fails

Your access is paused straight away and we message you with a link to update your card. If the payment has not gone through within 3 days, the membership ends and you are removed from the server.

Rules

A membership is personal and belongs to one Discord account.

Leaking anything from the server leads to a permanent ban. That includes sharing, forwarding, copying or selling alerts, guides or other content, and letting someone else use your membership. A ban ends the membership at once, without a refund for the current period. Breaking the server rules in other ways can also lead to a ban.

Complaints

If something is wrong with the service, you have the right to complain under Swedish consumer law. Email us as soon as you notice it. If we cannot agree, you can turn to the National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN).